What makes Confrere suitable for physicians?

Through close collaboration with healthcare professionals, Confrere has been developed to fit into a physician's workday, offering secure video calls with up to 4 participants and high reliability.

Do patients need to download an app to join a video consultation?

No. Patients receive a link via text message or email, open it on their smartphone, tablet or computer, and do not need to download any separate app.

How do patients join the video call?

1) Patients receive a link via text or email. 2) They enter their name and contact details and wait in a virtual waiting room. 3) The physician starts the secure encrypted call, with up to four participants in the video consultation.

How secure is Confrere for healthcare video calls?

Confrere meets strict security regulations including GDPR, HIPAA, and other applicable norms. The video calls are encrypted and built for the healthcare sector's privacy requirements.

Are video appointments reimbursable for physicians using Confrere?

Whether a physician can be reimbursed for video appointments depends on the telemedicine legislation in the physician's location. Confrere supports video appointments, but local regulation and reimbursement schemes apply.

How do I invite an interpreter when a patient has limited language or hearing competency?

You simply send the interpreter the same permanent link you use for your Confrere video consultations. They join the call alongside the patient and physician with no extra downloads or setup.

Can other healthcare professionals join a video consultation for integrated care coordination?

Yes. Integrated care coordination becomes easier when a physician, psychologist, nurse or social worker from another institution joins the secure video call through Confrere, enabling remote triage of new patients or follow-ups of regular ones while collaborating across healthcare branches and social services.

Which in-meeting collaboration features does Confrere support?

Confrere supports raise hand, breakout rooms, and emoji reactions. Together these features improve moderation, make turn-taking clearer, and allow quick non-verbal feedback in both small and larger meetings.

What are the benefits of offering video appointments in the physician's schedule?

Video appointments free up time in the physician's schedule and patients respond positively to them. They're easier to get started than you might think and can enhance convenience for both sides.

Can I schedule recurring video consultations with patients?

Yes. Confrere lets you send calendar invites for recurring consultations on a daily, weekly or custom schedule. Each session appears directly in the patient’s calendar with a secure join link, reducing no-shows and manual work for clinic staff.

Can our organization pay by invoice?

Yes. Confrere supports invoice-based billing, and e-invoice can be used where available. This makes it easier for organizations with procurement or finance workflows that require invoice handling.

Does Confrere provide audit logs for compliance purposes?

Yes. Every significant action — such as logins, call joins, setting changes and invitation deliveries — is recorded in a tamper-evident audit log with multi-year retention. Logs can be exported in multiple formats, making it straightforward to satisfy internal governance, GDPR and HIPAA audit requirements.

Can we control how long data is stored in Confrere?

Yes. Confrere offers adjustable data retention so administrators can configure retention periods for all data stored in the application. This lets organisations align with their own data governance policies as well as regulatory requirements such as GDPR and HIPAA.

Where are AI transcriptions and summaries processed?

They are processed in Europe and governed by European jurisdiction, supporting digital sovereignty requirements in regulated sectors.

Why does European jurisdiction matter for AI features?

For healthcare, government, and legal services, knowing where processing happens and which legal framework applies is critical for compliance and risk management.

Does Confrere include transcription and summary capabilities?

Yes. Confrere provides transcription and summary capabilities, designed with compliance-oriented architecture for regulated organizations.

Confrere - Use-cases | Physicians | Get-Started-With-Video

Slik får du tilgang til Confrere

Sjekk først med kollegaene dine om legekontoret allerede har en Confrere-adresse. Du kan også spørre oss, så sjekker vi dette for deg.

Hvis kontoret allerede har Confrere, må en kollega invitere deg som teammedlem. Du mottar da invitasjon på e-post. Merk at denne kan havne i søppelpost. Det kan hende du må finne frem din BankID for å aktivere din teammedlem-innlogging.

Hvis kontoret ikke har Confrere fra før, må du opprette en Confrere-adresse til kontoret. Gå til registreringsskjemaet, så er du i gang i løpet av 5 minutter.

Slik gir du kollegaer tilgang til Confrere

Gå til menypunktet “Team” inne på din Confrere og trykk “Inviter teammedlem”. Husk å gjøre kollegaen til administrator hvis disse skal ha tilgang til å endre innstillinger på legekontorets Confrere.

Velg hva slags utstyr du vil bruke

Du kan bruke både din smarttelefon, nettbrett og datamaskin for å ha videosamtaler med Confrere.

Fordelen med smarttelefon eller nettbrett er at den allerede har innebygget kamera og mikrofon. På den annen side kan disse bli litt slitne etter en lang dag med videokonsultasjoner.

Skal du ha mange videosamtaler, anbefaler vi derfor at du bruker en datamaskin.

Du kan også lese mer om hvordan du kan bruke Confrere sammen med ditt journalsystem.

Smarttelefon/nettbrett og Confrere

Hvis du har en smarttelefon fra Android eller Samsung, anbefaler vi at du bruker Chrome som nettleser. På iPhone og iPad må du bruke Safari.

Hvis du bruker trådløst nett, sitt så nærme routeren som mulig for best signal.

Hvis du bruker 4G, pass på at du har et abonnement med rimelig databruk. Gå nærmere vinduet for bedre signal.

Du bør alltid bruke hodetelefoner for å unngå ekko og hakkete lyd.

Datamaskin og Confrere

På datamaskin anbefaler vi at du bruker Chrome som nettleser, men det vil også fungere i f.eks. Edge eller Firefox. (Internet Explorer er for gammel til å brukes til videosamtaler). Gå her for å installere Chrome.

Hvis du har en stasjonær datamaskin, trenger du å kjøpe kamera. Du kommer langt med 2-300 kroner, og det billigste du finner på nærmeste elektronikkforretning er mer enn bra nok.

Du bør alltid bruke hodetelefoner for å unngå ekko og hakkete lyd.

Har du tekniske problemer? Trykk på chatboblen nede til høyre, så hjelper vi deg.

Slik organiserer fastleger videosamtaler

Les innspillene fra norske fastleger om hvordan de gjøre videokonsultasjonene kjent for pasientene, hvordan inkludere helsesekretæren og hvordan de sparer tid.