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Confrere lets you do video calls through a web browser on any modern web-enabled device. Confrere is best suited for video calls between a professional (such as a doctor or a lawyer) and a client.
The following terms of service apply to your use of and access to Confrere as a professional user with a trial or paid subscription. If you are a visitor to a professional’s Confrere, please see the privacy policy to find out what data we store on you and your visit.
By using Confrere, you accept these terms as a legally binding agreement.
As much as we have striven to make sure this is understandable and complete, we understand you might have additional questions. Please get in touch with us and we’ll do our best to answer them.
You can:
The following terms of service apply to your use of and access to Confrere as a professional user with a trial or subscription, unless you work for a company that has negotiated a separate agreement with us. When we talk about service or services in this agreement, we mean everything we provide in “a Confrere” including video, sound, text, and graphics.
(When we talk about laws and authorities in this document, we do so in the traditional sense, referring to statutes, regulations, courts, governments, police, etc.). These terms are governed by Swedish law.
Changes to these terms may occur. If we make any significant changes, we will send you an email to the registred email address for the account and let you know, so please make sure your account has an up-to-date email address. If you continue to use Confrere after being notified of a change, then you have accepted the new terms.
If you want to offer video calls through Confrere, you need a Confrere organization. You can create it either by signing up or by accepting an invitation as a team member through email from your Confrere’s owner. In order to create that account, you must provide us with certain information about yourself. This information must be true and up to date.
Team member accounts are personal and may not be shared with other individuals.
You are responsible for anything that happens under any of your Confrere accounts, regardless of where you are geographically.
If you are a visitor to a Confrere, you don’t need an account or a customer relationship with us.
We have three standard plans (Consult, Care, and Create). Our pricing is based on the number of seats in your subscription. Each seat represents a reserved spot for a team member to access and use the platform. Billing is fixed to the number of seats, regardless of how often the platform is used. See our billing policy for more information.
Pricing for the standard plans may be changed. You will receive fair notice of any changes (we will send you an email). Custom plans should be expected to be renegotiated whenever the prices for standard plans change.
You agree to pay the fees generated by the team members you have added to your Confrere organization. See our pricing page for further information. You also agree to pay all applicable taxes.
We may suspend your service if you do not pay.
Following either cancellation or suspension, we will delete your account and data 60 days after being inactive.
If we make a mistake and charge you the wrong amount, please
contact us within 60 days so we may rectify the charge.
To understand how we use your data, please read our privacy policy. If you don’t want your data used in that way, you must either revoke your consent and cookie settings where applicable or stop using Confrere. If you believe we use data in a way that is unethical or not necessary for the operation of Confrere, please contact us with your concerns.
There are a few reasons we have to use the data you have provided us with:
There are also reasons why we might need to release data you’ve given us:
You may ask us what information we have about you at any time and we will let you know. See our privacy policy to read about all of your rights with regards to your data.
We are in full compliance with GDPR.
If you are located in the EEA (European Economic Area, includes the EU), UK or Switzerland, you need a data protection agreement with us. You can request a DPA (data protection agreement) by contacting us.
We comply with HIPAA.
If you provide healthcare in the US, we need to enter into a Business Associate Agreement or BAA.
We try to make Confrere available for use 24/7 and strive for a low fail rate. Sometimes things happen that prevent us from delivering our service to you. If you have specific requirements for uptime and performance, you should
contact us so we can work out an SLA (service level agreement) that fits your needs.
Do not use Confrere to contact emergency services or make emergency calls. Please use a national emergency number instead so that you get the help you need and so that your call is properly routed.
Don’t violate the law with or in Confrere. Our governing law is the Swedish law.
We don’t accept content or behavior that incites violence, hatred or harassment, or anything illegal.
You and your developers may use our APIs and developer documentation to create end-user services as long as they too comply with laws and regulations in Sweden and the country you live in, as well as Confrere’s terms.
If your content or actions in Confrere or services built with our API violate any laws, including but not limited to spam, phishing, copyright infringement, defamation, computer attacks or fraud, we will terminate your service as soon as we find out.
The text you write, your video calls, your logo, profile images and other content that belongs to you are still yours when you put them in your Confrere. If you made it, it’s yours. Likewise, everything that we have made, is ours.
If you use Confrere, you are free to use our name and logo on your website, in promotional material and whatever else you might need that is related to the service you provide through Confrere.
We may use your feedback, company name and descriptions of clever things you have done with our service in our own marketing and content. You will hear from us before we do because that’s polite.
In addition to being polite, we will also be honest about our relationship to each other.
All confidential information we exchange will be kept entirely confidential. It will also only ever be used for the purpose it was exchanged for, such as billing, development or support.
Calls in Confrere are protected with strong encryption and cannot be listened to digitally by unauthorized parties.
All audio and video traffic is encrypted in transit, both to and from our servers.
To connect participants in real time, the call data is temporarily processed in secure server memory, where it is decrypted and immediately re-encrypted before being sent on. No data is stored or transmitted unencrypted, and no one other than the participants can access the conversation.
Confrere does not include a recording function.
If you wish to record your video calls, please be aware that there are laws governing such recordings, and you must ensure compliance with all relevant regulations. Never record anyone without their knowledge and explicit consent.
When you use BankID, MitID, or other digital identification services with Confrere (Scandinavia only), your visitor’s personal identification number, social security number, or equivalent will be displayed within Confrere.
If you activate this function, you are responsible for ensuring that your use and storage of personal identification numbers comply with legal requirements (for example, healthcare professionals may need this number to identify a patient).
Confrere will handle this data in accordance with all applicable privacy and data-protection laws.
If you significantly violate these terms and don’t fix the violation when we make you aware of it, we may terminate your account. We will do our best to let you know we are about to terminate the account, but in some cases, it might not be possible.
We can suspend your service for several reasons, in addition to your failure to pay your fees when they are due, if: 1) you break the law; 2) you use your Confrere for spam; 3) your use negatively impacts the operation of our services; or 4) you file for bankruptcy or go out of business.
Should one or both of us be unable to keep our promises because something unforeseen beyond our control happens (snowstorm, massive power outage, meteorite impact, dinosaurs come back…) we don’t think that counts and will just agree none of us were to blame.
These terms are governed by Swedish law.
Please, please, please reach out to customer support before taking anything to court. Most likely we can solve whatever issue you’re experiencing. If the dispute cannot be resolved in that way and we do have to seek the court’s help, we will do so in Stockholm District Court, Stockholm, Sweden.
We know this was long.
We hope you enjoy using Confrere! We’re glad you’re here. Since you actually read all this way, you can send an email to info@confrere.com with any questions or concerns.