What makes Confrere suitable for physicians?

Through close collaboration with healthcare professionals, Confrere has been developed to fit into a physician's workday, offering secure video calls with up to 4 participants and high reliability.

Do patients need to download an app to join a video consultation?

No. Patients receive a link via text message or email, open it on their smartphone, tablet or computer, and do not need to download any separate app.

How do patients join the video call?

1) Patients receive a link via text or email. 2) They enter their name and contact details and wait in a virtual waiting room. 3) The physician starts the secure encrypted call, with up to four participants in the video consultation.

How secure is Confrere for healthcare video calls?

Confrere meets strict security regulations including GDPR, HIPAA, and other applicable norms. The video calls are encrypted and built for the healthcare sector's privacy requirements.

Are video appointments reimbursable for physicians using Confrere?

Whether a physician can be reimbursed for video appointments depends on the telemedicine legislation in the physician's location. Confrere supports video appointments, but local regulation and reimbursement schemes apply.

How do I invite an interpreter when a patient has limited language or hearing competency?

You simply send the interpreter the same permanent link you use for your Confrere video consultations. They join the call alongside the patient and physician with no extra downloads or setup.

Can other healthcare professionals join a video consultation for integrated care coordination?

Yes. Integrated care coordination becomes easier when a physician, psychologist, nurse or social worker from another institution joins the secure video call through Confrere, enabling remote triage of new patients or follow-ups of regular ones while collaborating across healthcare branches and social services.

What are the benefits of offering video appointments in the physician's schedule?

Video appointments free up time in the physician's schedule and patients respond positively to them. They're easier to get started than you might think and can enhance convenience for both sides.

Confrere - Use-cases | Physicians

In order for Confrere to fit seamlessly into the physician’s practice, we intend for this software to work in combination with other systems and tools that your office uses already.

You can use your existing payment system

It may be easiest to use your existing payment system, and send an invoice for the video appointment to your patient once it’s over. That way, your record system can also take into account any specifics to the way in which each of your patients pays.

Depending on your location and national healthcare system, you may be able to notate your video appointments as e-consultations in your electronic health record system.

Paying by card through Confrere

You may also allow patients to pay for video appointments by credit card through Confrere. When doing so, the patient is prompted to enter their card number, and the amount is reserved on their card before the video call begins. Once the call is completed, the amount is then deducted. Confrere does not take any cuts or fees from the amount your patients pay to you, as this payment solution is included in your subscription plan.

It is difficult to quantify the correct number of appointments to balance these considerations. When the patient contacts their physician rather than a private video doctor, it will nevertheless contribute to the continuity of their relationship, which in itself is a good thing for later health issues and the patient's overall health.