Transcription and AI summaries in Confrere

At Confrere we design video meetings for industries where every interaction matters. In regulated sectors such as healthcare and public authorities, conversations often need to be documented accurately and securely. Writing notes during or after a meeting takes time and can distract from the interaction itself. That is why we are introducing transcription and AI summaries in Confrere. These features help organizations capture key information from video meetings while keeping privacy, compliance, and data control at the center.

Built for sensitive environments

Many AI tools today are designed for general purpose use. Organizations in healthcare and the public sector often have stricter requirements around data protection and storage. With Confrere, transcription and summaries are designed with privacy and compliance in mind from the start. Some key principles behind the feature:

• AI providers selected with European sovereignty in mind Our AI providers are European and under European control with zero data retention.

• Privacy masking before AI processing Sensitive information can be masked so that no personal or confidential data is sent to a third party.

• Customer controlled retention Organizations decide how long transcripts and summaries are stored.

• Secure infrastructure Confrere runs in a Swedish cloud operated by a Swedish company, ensuring that data remains within trusted infrastructure.
  

These safeguards make it possible to use AI features while maintaining the level of data protection required in regulated industries.

From conversation to structured information

After a video meeting Confrere can automatically generate a transcript of the conversation and an AI generated summary highlighting the key points. This helps teams quickly capture the outcome of a meeting without needing to manually write extensive notes. Summaries and transcripts can also be shared when needed. The goal is simple: let professionals focus on the conversation instead of the documentation. We believe AI should enhance professional communication without compromising privacy or control. For organizations working with sensitive information, the challenge is not simply adding AI features. It is designing systems that respect compliance requirements and data sovereignty.

How do I get started?

You can enable this feature in Settings, provided that data storage is enabled. This feature is opt in and can be activated on your organization when needed, Once activated, agents can start a transcription during a call. Transcribed calls will appear on the dashboard with a link to a page where you can view and search across all transcripts. This feature is free on all license plans during Q2.

If you have any questions, feel free to reach out to our Support team!