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Confrere is GDPR compliant

We enable you to offer your services to European customers in full accordance with the GDPR


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All the tools you need to be compliant

With Confrere, you can be certain your customers’ personal information is handled in an ethical, respectful and lawful manner, and that you can easily comply with the GDPR (the General Data Protection Regulation) when offering your services over video. (Anyone conducting business in the EU, EEA or Switzerland is required to comply).

Data Processing Agreement

We are not only handling and collecting data on our own customers: Since Confrere is a tool for professionals, we also handle their visitors’ personal information. We don’t structure this data in any way for our own use.

We offer a Data Processing Agreement (DPA) that takes personal and sensitive information into account. It even covers the needs of the health care sectors. See an example DPA here.

No visitor tracking

We neither collect nor use any information about your visitors for marketing purposes. Your visitors will not receive remarketing from Confrere, nor will their browsing patterns be tracked by any third party tool. We store metadata to be able to offer support, but this is not connected to the personal information they give to you.

Privacy by design

Confrere asks for as little information as possible from your visitors. When entering into a call they enter their name and phone number so you may contact them if something goes wrong or you can’t make the appointment. We never ask for data you won’t need, and we don’t store it longer than necessary.

Automatic and on-demand data deletion

Visitor data is automatically deleted after two years, but you can set this period to as low as 1 day. Visitor metadata is automatically deleted after 14 months. All data save payment information (which the law requires kept on file for 5 years) can be deleted on demand.

Ability to anonymize

You can choose to anonymize all personal information in unsecured channels like text messages and e-mail notifications. (Confrere itself is encrypted.) For professionals in the health sector, this happens automatically, and we can turn it on for anyone on request.

Accountability and security

We offer two-factor authentication through BankID and NemID. All Confrere accounts are personal. We will expand our two-factor authentication methods, so please let us know what you would prefer to use!

Contact us with any questions or feedback

We are always grateful to those who take the time to point out what we’re not doing well enough. It’s our strongly held belief that business should be conducted in an ethical and respectful manner, and naturally, that includes adhering to the spirit and not just the letter of the law! If you think we could do a better job with privacy, please let us know so we can improve.

You can also read about our security and how we make a tool that can be used by anyone.

Questions?

Get in touch with Svein Willassen. He speaks to new and existing customers every day, and is part of Confrere's founding team.