Billing policy

How does the seats model work?

Our pricing is based on the number of seats in your subscription. Each seat represents a reserved spot for a team member to access and use the platform. Billing is fixed to the number of seats, regardless of how often the platform is used.

How does billing work?

We charge monthly based on the number of seats in your subscription and payments are made in advance for each billing cycle. A seat represents a reserved spot for a team member to access and use the platform. If you make changes to your subscription—such as adding a new seat—those adjustments will be reflected in the next billing cycle.

What happens when I add/ remove seats in the middle of the month?

If you add a seat in the middle of a billing cycle, you won’t be charged immediately. Instead, the cost for the additional seat will be added to your next billing cycle, including a retroactive charge (proration) for the days the seat was active. This ensures a clear and transparent billing process. This means you’ll pay for the number of seats you reserve, whether or not the team members use the platform during that period.

Example case: The GP surgery

Let’s look at an example with a GP surgery to illustrate how this works under the seats model:

The clinic has one Confrere account. There are three general practitioners (GPs) who work there - Dr. Fernandez (the owner of the clinic's Confrere), Dr. Williams, and Dr. Levine.

• April: The clinic has 3 seats for the 3 GPs. Dr. Fernandez used 15 video appointments, Dr. Williams had 10, and Dr. Levine had 0. The clinic will be charged for 3 seats (regardless of usage).
• May: The clinic reduces the number of seats from 3 to 2 (removes Dr. Levine's seat), but the new configuration will take effect in the next billing cycle. For May, the clinic will still pay for 3 seats (since the reduction happens in the next cycle). In June, they will pay for only 2 seats.
• June: The clinic will now be charged for 2 seats and can continue to make unlimited videocalls.

How does cancellation work?

Confrere subscriptions are monthly with a 30-day cancellation period. If you decide to cancel your subscription, you’ll be charged for the 30-day notice period. You can continue to use the services throughout the cancellation period.