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Getting started with video appointments

Video appointments free up time in the GP’s schedule, and patients respond positively to them. And it’s easier to get started than one thinks. Choose between booked video appointments, video-hours, or both.


...or see pricing

Before you tell your patients that you’ve begun to offer video appointments, you should consider how you’d like to integrate them into your schedule. Many GPs have had a very positive experience with so-called video-hours. If you choose to use video-hours, you must make sure you allot time for it in your booking or EHR system.

Prepare your Confrere

  • If you don’t have a Confrere account already, go to the sign up page to create one. You’ll be done within 5 minutes.
  • On your dashboard, go to the “Team” page and invite all of the physicians in your office who wish to offer video appointments through your clinic’s Confrere.
  • Encourage your colleagues to upload a profile picture and write in their title. That way, it’ll be easier for their patients to recognize them.
  • If you are located in Norway or Sweden, go to “Settings” and then “Personal Identification” to make sure that you’ve activated BankID e-identification for patients. Doing so means that you are following privacy regulations within your country’s healthcare sector.
  • In the “Welcome page” settings you can enter in “Information for your visitors”. Here you can write in the price of an appointment.
  • If your office utilizes video-hours, each physician should add the time slot in which they hold video-hours to their profile. They can do this under “Business hours” in the “Settings” menu.
  • If your clinic has a logo and a color it uses, you can customize your Confrere to display them by going to the “Appearance” settings. You can also upload a background photo.

Familiarize your medical secretary with your video tool

Since the medical secretary is one of the first people from the office that the patient meets, whether it’s through booking an appointment or checking in at the office, they ought to become familiar with what kinds of situations video appointments are useful for, and how video appointments are organized within your office.

They should also know how exactly your video calling tool works so that they can give patients all of the correct information.

Confrere is priced so that your office only pays for team members who make video calls. Thus, you can invite any medical secretary or other personnel to make a profile on your Confrere free of charge. That way they can have access to the dashboard and become familiar with the tool, and also send patients text message notifications when they have an upcoming video appointment.

Doctor’s offices that we are in dialogue with have had positive experiences by providing guidance for their medical secretaries on using Confrere. The guidance should include

  • which physicians offer video appointments
  • which days and times are set aside for video appointments, and if or when it holds video-hours
  • how much time is allotted to each appointment (video appointments are often shorter than in-person appointments, typically under 10 minutes)
  • what “type of appointment” video appointments should be marked as in the booking system
  • if there are any patients for whom, or issues for which, video appointments should not be offered

Provide information about video appointments in the waiting room

The waiting room is the perfect place to inform patients that you’re offering video appointments. Please contact anders@confrere.com if you’d like us to send you a poster free of charge.

It can also be a good idea to print out an announcement of video appointments for individual doctors to hang in their offices along with their other announcements.

Provide information about video appointments on your website

If you have decided to utilize video-hours, we suggest adding a link, button, or menu item to your website that’s called “video-hours” so that it’s easy for patients to find this service when they visit your site. Here you can inform patients of when you are available for video-hours, what it costs, and make sure that there’s a link to your Confrere. If you need any help creating this, contact your website provider. Confrere is only reached via links (e.g., no apps or downloads) so it can easily be listed and linked to on any website.

If your office has a price list on its website, video appointments should be added to the list.

If video appointments are only offered by booking in advance (e.g., no drop-ins), they should be included as an option in the booking form.

Make it possible for patients to book video appointments

In most booking systems, video can be set up as its own type of appointment. If this isn’t an option in your booking system, you can instead add a sentence at the top of your booking form asking patients to write "VIDEO" into the comments field. Don’t hesitate to contact us or your booking system if you need assistance.

You can also read more about how you can use Confrere along with your EHR system.