No installs necessary - all you need is a webcam and microphone
Confrere works in combination with all EHR systems. You don’t need to install any software in order to use Confrere, and you can use it on any computer. Confrere works on all modern browsers, like Chrome, Firefox, Safari, and Microsoft Edge.
When you sign up with Confrere, we test your network so that you can be certain that your internet connection is strong enough for a high-quality video call.
And there's no need for expensive equipment - regular inexpensive webcams and microphones work great for video appointments.
Find a setup that suits you
An ideal setup allows you to see both your EHR system and your patient at the same time. This can be done on one screen, or on two separate screens.
Both your EHR system and Confrere on one screen
You may think that you need an extra computer screen to do video appointments, but it’s not uncommon to have a screen large enough for both your EHR system and your video appointment beside each other in two separate windows
Do you use Citrix, a terminal server, or a VPN?
You can use Confrere even if your EHR system runs through Citrix, a terminal server, or a VPN. The only thing you have to remember is to open Confrere in your Internet browser on your computer, or to open it on another computer, or tablet.
You can also use Confrere in a web browser running on a Citrix terminal server, if the server is configured to handle video through the browser on the local computer.
If you have any questions about how to make this work, don’t hesitate to contact us.
EHR system on your computer, Confrere on your tablet
Confrere works on iPads and other tablets. This means that you have the same setup over video appointments that you have during in-person appointments: your EHR system is open on your computer, but instead of seated nearby in a chair, your patient is “seated” in your tablet. We recommend buying a tablet stand so you can place it next to your computer and easily glance back and forth between screens when needed.
Mark video appointments down in your calendar, and make them easily bookable
Most EHR systems have a field in which you can specify the type of appointment. This allows you to configure video appointments as its own type of appointment, confirmed by an email or text message sent to patients after they've booked a video appointment. In this text, it’s important that you include the link to your Confrere. Contact your EHR system for detailed instructions on how to configure different types of appointments.
If you have an online form patients use to make appointments, you can recommend that patients use the "Comments" field to request a video appointment if they want one. In addition, we recommend that you consider setting aside daily or weekly “video-hours” as an alternative to booked video appointments, in which you can have both scheduled appointments and time for drop-ins.
Our ongoing dialogue with EHR systems
They all use a variety of tools during their workday, and we know that Confrere is only one of them. To ensure that Confrere fits seamlessly into the physician’s workday and in harmony with their other tools, we're in an ongoing dialogue with various EHR systems about how our systems, together, can facilitate the best possible experience for the physician.